Terms and conditions

1. Who we are

TricoViva LLC is responsible for the sale of the products offered on tricoviva.com. You can contact us at [email protected] or on WhatsApp at +52 55 4162 0093, Monday to Friday from 9:00 to 18:00, Mexico City time.

2. Acceptance

By placing an order on this site you accept these terms in the version published at that moment. If you do not agree with any of them, do not complete the purchase. You can write to us beforehand to resolve any question.

3. Who can buy

To buy you need to be of legal age and have the legal capacity to enter into a contract. You may buy as a gift or for a third party, provided the delivery details are correct and that person agrees to receive the package.

4. Product, nature and intended use

TricoViva is a cosmetic scalp care product. It is not a medicine and it does not replace consulting a health professional.

Use is personal and domestic, in accordance with the guide included in the box. The microneedle is for personal, non transferable use and is replaced every month.

Do not apply it on irritated skin, sunburned skin, skin with wounds, with active dermatitis or with unexamined lesions. If you feel pain, if there is bleeding or if a reaction you did not expect appears, stop using it and write to us; if the reaction is strong or worries you, seek medical attention. If you are pregnant, breastfeeding, taking medication or have a diagnosed skin condition, consult your doctor before starting.

5. Prices, taxes and currency

All prices are in US dollars and include taxes and home delivery in Mexico.

We may change prices at any time, but the price that applies to your purchase is the one shown at the moment you confirmed it. If a price is published with an obvious error, we contact you before charging and you can confirm at the correct price or cancel at no cost.

6. Order and acceptance of the purchase

Your order is completed when we confirm the payment and send you the email with your order number.

We may reject or cancel an order if the payment is not confirmed, if the delivery details are incomplete or inconsistent, or if we detect fraudulent use. In any of those cases we let you know and, if a charge was made, we refund it in full.

7. Payment

We accept Visa, Mastercard, American Express, PayPal and cash payment with an OXXO reference. The payment is processed by a certified gateway; we neither see nor store the full details of your card.

With deferred confirmation methods, your order is held until the payment is registered. If it is not registered within the period stated in the payment instructions, the order is released automatically.

8. Shipping and delivery

The published periods are estimates. The shipment leaves our distribution center and reaches your address in Mexico in approximately 21 days.

It is your responsibility to give us a complete and correct address and a contact phone number. The conditions for failed deliveries, lost packages and damaged packages are on the Shipping page and form part of these terms.

9. 120 day guarantee

The 2 month, 4 month and 12 month packages, and the monthly subscription, carry a results guarantee of 120 calendar days counted from the day you receive the package or, on the subscription, from your first delivery. It is subject to prior contact on WhatsApp, an initial photo and a continuous weekly photo record throughout the whole period of use. The one off purchase of the 1 month package is not covered by this guarantee.

The complete conditions, including response and refund periods, are on the Guarantee page and form part of these terms. What is published there is what binds.

10. Exchanges and returns

Cancellation before shipping, replacement for a damaged, incomplete or wrong product, and the refund procedure are on the Exchanges and returns page and form part of these terms.

11. Use of the site

You may use this site to learn about and buy our products. It is not permitted to attempt to access systems or data that are not yours, to interfere with the operation of the site, to extract content in an automated way for commercial purposes, or to impersonate another person. We may suspend the access of anyone who does any of those things.

12. Intellectual property

The TricoViva brand, the logo, the texts, the photographs and the design of this site are the property of TricoViva LLC or are used with authorisation. You may share links freely. You may not reproduce the content for commercial purposes without written permission.

13. Liability

We are answerable for the product we sell and for what we promise on this site. We are not answerable for uses other than those stated in the guide, for reactions arising from ignoring the warnings in section 4, or for delays caused by unforeseeable circumstances or force majeure, including weather events, strikes or customs delays outside our control.

Nothing in these terms limits the rights that belong to you as a consumer under the Federal Consumer Protection Law.

14. Personal data

The processing of your data is governed by our Privacy notice, which forms part of these terms. Subscription purchases are further governed by the Subscription terms.

15. Changes to these terms

We may update these terms. The version in force is always the one published on this page, with its last updated date. Changes do not affect orders already confirmed, which are governed by the version in force at the moment of purchase.

16. Applicable law and dispute resolution

These terms are governed by the laws applicable in the United Mexican States on consumer protection.

If something goes wrong, write to us first: most cases are resolved in one message. If we do not reach an agreement, you may go to the Federal Consumer Protection Agency, PROFECO, whose conciliation services are free.